customer support

  • S11

S11 E22: The Support Capacity Paradox: Managing the Tri-Border Workforce of Humans, BPOs, and AI Agents Without Metric Depravation with Ryan Wang, Co-Founder & CEO of Assembled

October 21, 2025
  • Bonus
  • S7

S7 Bonus: From Importing Coconut Water to Running a Global 500-Agent Support Engine with Nathan Yap of SupportZebra

December 1, 2022
  • S6

S6 E29: Bringing GPT to Voice: Architecting Telephony Intelligence and Speech NLP with Irina Bednova, CTO of Cordless

August 2, 2022
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